Citrus Training has become the UK's leading provider of safety training and NVQ assessments. This year we will train or assess over 32,000 delegates in over 200 course subjects or nationally recognised qualifications. Our refreshing and innovative approach to health and safety training is widely acknowledged as setting new standards within the industry.
Established in 2004 we are widely recognised as the market leader in safety training. This rapid growth and outstanding success is because the company has been built from the best of best stock within the safety industry. With a blue-chip client list including Openreach, Balfour Beatty, Kier, Barratt Homes and Anglian Water, courses are delivered nationwide at dedicated training centres and at customer sites.
The successful candidate will play a critical role in the success of the customer engagement function at Citrus Training and will have responsibility for managing the training needs of a number of our core clients. This role is vital to the growth plans set out by the company and will play a crucial part in ensuring that Citrus Training are successfully delivering on service level agreements for our clients, meeting or exceeding targets and protecting and retaining revenue.
The position offers an exciting opportunity for any individual looking to join an organisation where they will benefit from full training, mentoring and development and enjoy career progression within a fast-growing organisation.
This role may require some travel, depending on the requirements of our clients. This may be to conduct client meetings, as well as potentially supporting additional company requirements such as exhibitions, meet the buyer events and workshops, as required.
Key Areas of Responsibility
Managing training enquiries and booking requests from a nominated group of our key accounts.
Responding professionally and within agreed timescales to all enquiries by telephone and email or any other tool, as required.
Offering advice and guidance on our training portfolio and related industry certification schemes.
Supporting with the management of training records and matrices where the client subscribes to a managed training service.
Adapting standard processes to suit individual client needs.
Consistently maintaining our innovative and professional approach to our clients’ needs and upholding our reputation as the UK’s trusted training provider.
Ensuring that customer satisfaction results in repeat and expansion business.
To support the Customer Core Manager in delivering any SLAs and KPIs in-line with customer agreements.
Promote new products and services to account base if suitable.
To support the Customer Core function with adhoc, relevant, duties at times of peak workload.
To provide feedback to the Team Leader and Customer Core Managers advising of potential issues and/or process improvement possibilities.
Meet and surpass any relevant role related SLA targets and KPIs, as required.
Promote any Citrus initiatives and customer development activities, as required.
We are committed to equal opportunities in employment and service delivery. The policies and practices of the company aim to promote an environment that is free from all forms of unlawful or unfair discrimination and values the diversity of all people. It is the responsibility of all Citrus Group employees to always promote equal opportunities and diversity on behalf of the Company throughout the workplace.
Health & Safety
All employees are required to undertake their duties and responsibilities in full accordance with the Citrus Group Health & Safety Policies and Procedures. This includes ensuring that health, safety, and welfare is promoted throughout the workplace and that reasonable care is taken to safeguard their own safety and that of others.
Experience of customer service provision in a business to business environment.
Knowledge or experience of the construction and/or training/education sector would be beneficial, but is not essential.
Excellent customer service and people skills, with a hands on and customer-centric approach.
Ability to deliver in a highly targeted customer role
Ability to develop effective working relationships with colleagues at all levels
Self-motivated and able to work on their own initiative
Ability to communicate effectively and professionally, both verbally and in written communications.
Strong time management skills along with the ability to be organised and plan and prioritise tasks.
Ability to be responsive to a fast-changing environment.
Excellent literacy and numeracy skills
Excellent IT skills, especially the use of Microsoft Office suite and databases
Monday to Thursday 08:30 – 17:30 & Friday 08:00 – 17:00 The successful candidate will have a flexible approach to working hours to accommodate the needs of our clients and the business.
Competitive and subject to experience.
25 Days per annum, plus bank holidays (3 or 4 days to be saved for a shutdown at Christmas).
Company Sick Pay - full sick pay is available dependant on employees' meeting the eligibility criteria. Full details are available from HR.
Health Cash Plan and Employee Assistance Programme - available to all employees after the successful completion of the probationary period.
Life Assurance - available to all employees after the successful completion of the probationary period.
Pension - Workplace pension scheme is available.
Eye Care Scheme - Vouchers available for free eye tests.
If this role interests you, we would love to hear from you.
Citrus Training are the UK's largest provider of health, safety, technical training, and assessment services for the Built Environment and Utility sectors, and here's why.
20 Years' Experience We have nearly 20 years' experience in delivering training courses.
40,000+ Delegates Per Year We train over 40,000 delegates per year across all of our training courses.
250+ Training Courses We have a portfolio of over 250 training courses and qualifications.
Purpose Built Facilities Our purpose-built training venues offer 'real world' simulated experiences.
Over 100+ training centres nationwide, with 150+ technical trainers, delivering upwards of 250+ courses to over 40,000+ delegates each year. Thats why we're the UK's trusted training provider.