Group HR Advisor

Citrus Group House, Diamond Way, Nene Park, Irthlingborough, Northamptonshire, NN9 5QF

The Company

For over 15 years, Citrus Group have been supporting their clients’ endeavours to achieve their corporate goals and safety aspirations, both in the UK and overseas. With a Group client base of more than 35,000, Citrus Group offers truly extensive and multifaceted provision.

The Group consists of four companies: Citrus Training, Altitude Safety, BBE Training, and BookMyCourse.

Citrus Group’s aim is to keep their respective focuses in Safety Equipment, Safety Training and Further Education whilst also combining to provide an effective & complete safety & training solution, which is trusted by industry worldwide. Together the Group combines to offer our clients over 44,000 safety and training solutions, 30 national accreditations and professional standards, across 192 training centres via 200 staff.

The Role

This is an exciting opportunity to join a supportive and friendly team in this new and developing role. As a HR Advisor at Citrus Group, you will play a crucial role within the team and the business, acting as a key point of contact for employees and management.

Each day is different, and you need to be comfortable with juggling a number of different priorities. You will need to build trusted relationships with all our stakeholders, at every level of the business to make a difference. The role is a generalist role, and you will need to provide advice and guidance on a range of HR topics, which is compliant with both legislation and our policies.

You will need to deliver an excellent customer experience to our employees and ensure that administration and processes are implemented effectively and fairly. You will also have the opportunity to get involved with project work that supports the organisation’s strategic goals. This includes supporting with our wellbeing and inclusion initiatives, developing training programmes and policy and process reviews and development.

The successful candidate will be joining an organisation where they will benefit from full training, mentoring and development and enjoy career progression within a fast-growing organisation.

Key Areas of Responsibility

Provide a high level of customer service and be the first point of contact for all HR and Payroll queries. Providing effective support, advice and guidance to employees, as required.
Provide commercially focused advice, support, training, and guidance for line managers on all HR procedures and employee relations matters throughout the employee life cycle, ensuring processes are completed effectively, in line with policy, and in a timely manner. This includes, but is not limited to, recruitment, onboarding, probation, leave management, learning and development, one to ones, flexible working, employee wellbeing, performance and absence management, TUPE, grievances, mediation, the disciplinary process, and employee exit.
To support the HR team with all transactional and administrative tasks, maintaining data confidentially and accurately using our online HR system and internal systems. This will include, but is not limited to, onboarding and offboarding activities, updating and maintaining asset registers, keeping training records up to date, and processing contractual updates, as well as the management of all day-to-day HR administration processes as required.
To keep up to date with employment legislative changes to ensure that our process and policies are up to date and that advice provided is accurate.
Collaborate with our employee committees and wellbeing and safeguarding teams on related initiatives and activities. Supporting their work and championing inclusion,
equity, safety and wellbeing to ensure that employees feel welcome, safe and supported.
Ensure that pre-employment and background checks, including references and DBS checks are completed in a timely manner and any issues are escalated to the appropriate manager.
Contribute to the continuous improvement and development of HR systems and practices.
Produce employee data reports and monitor key HR metrics, including absence rates, staff turnover rates, inclusion and diversity data, retention rates, etc.
Support the Head of Group HR with projects, as required, to support strategic business goals.
Support with the facilitation of employee feedback, including producing, analysing, and reporting on employee engagement and satisfaction surveys.
Complete inductions with all new employees.
Conduct investigations, capability, grievance, and disciplinary meetings, as required.
Work with the Safety Team and Management Team to ensure that any health related personal and DSE risk assessments are completed and reviewed, as required.
Work with the Safety Team and Management Team to ensure that any health related personal and DSE risk assessments are completed and reviewed, as required.
Support the Head of Group HR to manage third party supplier relationships and liaise with the relevant account managers to ensure service level agreements are fulfilled.
This will include liaising with HR software, training, employee benefit, fuel card and travel management suppliers.
Complete and check accuracy of payroll data and ensure that payroll information is up to date prior to the processing deadline.
Assist with general administration tasks, for example, scanning, filing, and archiving of documents, as required.

Equal Opportunities

We are committed to equal opportunities in employment and service delivery. The policies and practices of the company aim to promote an environment that is free from all forms of unlawful or unfair discrimination and values the diversity of all people. It is the responsibility of all Citrus Group employees to always promote equal opportunities and diversity on behalf of the Company throughout the workplace.

Health & Safety

All employees are required to undertake their duties and responsibilities in full accordance with the Citrus Group Health & Safety Policies and Procedures. This includes ensuring that health, safety, and welfare is promoted throughout the workplace and that reasonable care is taken to safeguard their own safety and that of others.

The Person

Knowledge

A minimum of 2 years experience working as an HR Advisor, HR Assistant, or in a similar role.
Experience using online HR systems, is desirable, but training will be provided.
CIPD Level 5 qualification or equivalent (or working towards).
Knowledge of employment legislation and best practice HR policies and processes.
Experience providing compliant advice and guidance on UK employment law and HR issues.
Experience of resolving complex employee relations cases.
IT literate with knowledge and experience in Microsoft office programmes such as Word, Excel, PowerPoint and Outlook.
Experience of using Sage payroll and accounting software is desirable, but training will be provided.

Skills

Ability to provide a high level of customer service and advise and work with stakeholders at all levels of the organisation.
Ability to build relationships and trust with both internal and external stakeholders.
Excellent interpersonal and communications skills, in person, by telephone and in writing, adapting the communication style to suit the audience.
Excellent organisational skills, with the ability to prioritise tasks and meet deadlines.
Uses questioning and listening techniques to understand queries / issues accurately and ability to produce accurate notes.
Emotionally intelligent and able to support and advise employees with empathy and compassion.
Practical and logical, with an ability to solve problems quickly.
High level of attention to detail and high level of accuracy.
Confident in identifying and implementing improvements to procedures.
Takes initiative to meet individual and departmental KPIs and deadlines and meets expected standards.
Takes ownership to complete tasks and resolve issues.
Handles conflict and sensitive HR situations professionally and can provide constructive feedback and effective support.

Behaviour

Can work effectively, both independently and as part of a team.
Maintains confidentiality at all times and in all circumstances, as well as demonstrating honesty and integrity in all areas of work.
Is resilient and can work flexibly with changing priorities, whilst staying focused.
Supportive of colleagues and collaborates with the team.
Approachable and professional.

Hours

Monday to Thursday 08:30 – 17:30 & Friday 08:00 – 17:00

The successful candidate will have a flexible approach to working hours to accommodate the needs of the business. Travel to other Citrus Group sites in the UK may be necessary on an ad hoc basis.

Salary

Competitive and subject to experience

Benefits

25 Days per annum, plus bank holidays (3 or 4 days to be saved for a shutdown at Christmas).
Company Sick Pay – full sick pay is available dependent on employees’ meeting the eligibility criteria. Full details are available from HR.
Health Cash Plan and Employee Assistance Programme – available to all employees after the successful completion of the probationary period.
Life Assurance - available to all employees after the successful completion of the probationary period.
Pension – Workplace pension scheme is available
Eye Care Scheme – Vouchers available for free eye tests
Free Parking – on site car parks available at all Citrus Group sites.

Katie Denman

Careers and Apprenticeships