Invigilator & Training Administrator

Citrus Training Leeds - LS9 0AY

The Company

Citrus Training has become the UK's leading provider of safety training and NVQ assessments. This year we will train or assess over 32,000 delegates in over 200 course subjects or nationally recognised qualifications. Our refreshing and innovative approach to health and safety training is widely acknowledged as setting new standards within the industry.

Established in 2004 we are widely recognised as the market leader in safety training. This rapid growth and outstanding success is because the company has been built from the best of best stock within the safety industry. With a blue-chip client list including Openreach, Balfour Beatty, Kier, Barratt Homes and Anglian Water, courses are delivered nationwide at dedicated training centres and at customer sites.

The Role

This is an exciting opportunity to be part of the training support team at Citrus Training. The position offers an exciting opportunity for any individual looking to join an organisation where they will benefit from full training, mentoring and development and enjoy career progression within a fast-growing organisation. The Training Administrator & Invigilator will be responsible for invigilating CSCS & CPCS renewals touchscreen tests, advising customers, setting up candidate tests on the Pearson Vue system, taking payments and sending booking confirmations. This role will also include assisting the Administration Department with all areas of administration.

Key Areas of Responsibility

Advising clients and booking touchscreen tests, taking card payments and sending booking confirmation to clients/candidates
Invigilating touch screen tests
Notification of upcoming tests to the relevant Awarding Body within expected timescales
Meeting & greeting delegates/centre visitors
Ensuring acceptable ID is presented at time of test
Updating database with pre-and post- course information. Including CCTV and voice recordings
Liaising with Internal Verifiers and assisting with preparation for annual audits

To assist in other administration duties when required including, but not limited to:

Internal and external telephone calls, including covering other departments calls as and when necessary
Receipt and distribution of incoming and outgoing post
Production and despatch of course materials and paperwork
Receipt/production/despatch of all certificates and ID cards
Set up and clear down of classrooms as required for weekly course schedule
Management and replenishment of general stationery items, delegate refreshments.
Maintaining course paperwork archive and filing systems
Assisting the Administration Department with ad hoc duties and projects as required.

Equal Opportunities

We are committed to equal opportunities in employment and service delivery. The policies and practices of the company aim to promote an environment that is free from all forms of unlawful or unfair discrimination and values the diversity of all people. It is the responsibility of all Citrus Group employees to always promote equal opportunities and diversity on behalf of the Company throughout the workplace.

Health & Safety

All employees are required to undertake their duties and responsibilities in full accordance with the Citrus Group Health & Safety Policies and Procedures. This includes ensuring that health, safety, and welfare is promoted throughout the workplace and that reasonable care is taken to safeguard their own safety and that of others.

The Person

Experience

Proven track record of working in a busy office environment is desirable.
Knowledge of CSCS and CPCS card schemes would be advantageous but not essential. Full training will be given.

Skills & Attributes

IT literate with knowledge and experience in Microsoft office programmes such as Word, Excel, PowerPoint and Outlook and use of database systems.
Excellent customer service and people skills with a commitment to upholding excellent customer service levels.
Self-motivated and able to work on their own initiative.
Good communication skills and an excellent telephone manner.
Good literacy and numeracy skills.
Keen eye for accuracy and attention to detail.
Excellent team player and appreciative of the requirements of other departments.
Strong time management and priorities skills.
Positive, proactive and motivated.
Positive, proactive and motivated.

Hours

8:00 - 5:00 Monday to Friday

(Although flexibility may be required to cover early course starts)

The successful candidate will have a flexible approach to working hours to accommodate the needs of our clients and the business.

Salary

Competitive and subject to experience.

Benefits

Holiday - 25 Days per annum pro-rata, plus bank holidays (3 or 4 days to be saved for a shutdown at Christmas).
Company Sick Pay – full sick pay is available dependent on employees’ meeting the eligibility criteria. Full details are available from HR.
Health Cash Plan and Employee Assistance Programme – available to all employees after the successful completion of the probationary period.
Life Assurance - available to all employees after the successful completion of the probationary period.
Pension – Workplace pension scheme is available.
Eye Care Scheme – Vouchers available for free eye tests.
Free parking.

Katie Denman

Careers and Apprenticeships