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Delivering training services for the Built Environment and Utility sectors since 2004, we operate from our purpose-built training facilities and regional offices located in Southeast London, the East Midlands and West Yorkshire, with the use of over 100 training centres nationwide.

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Safe Working in Civils including Street Works


Our Safe Working in Civils course aims to cover a broad spectrum of the work involved, in this case covering excavations and equipment through to gas safety and civil engineering safe practices. By taking this foundation course, operatives have a solid base on which to build their expertise and knowledge, prep themselves for upskilling, and venture into their work with variations and confidence to do their job well. 

Operators working on underground networks must hold the relevant qualifications and certifications to do so in the UK. The Smart Awards are a comprehensive range of training awards specifically chosen by the telecoms industry to ensure their workers operate to the correct standards and safety methods. This Citrus Certificate is approved by Smart Awards and prepares delegates in readiness to apply for Q Module training as a prerequisite required by Openreach. 

Course Outline

Through a mix of practical and classroom-based exercises and tutorials, delegates will cover legislative and administrative knowledge and awareness while participating in practical tuition to understand the foundations of civil works on an underground telecoms network.

The course reflects national standards and industry best practices and is fully accredited in line with regulations set out by HAUC and Smart Awards. Choose to learn with Citrus, and delegates benefit from training in our custom-built training facilities and customer-first approach.

Our occupationally and technically experienced trainers will coach delegates in this five-day course at a 1:6 delegate ratio, awarding successful delegates a Citrus Training Smart Awards accredited certificate following an end-point assessment (EPA). 

Course Programme

This training is essential for operatives working on underground telecoms networks. Delegates will review legal requirements, ensure safety compliance, and understand procedures and appropriate documentation and classifications.

The course content includes:

Monday – NRSW

  • LA Cat & Genny training
  • Theory and practical assessments

Tuesday – NRSW

  • 01 SLG training
  • Theory and practical assessments

Wednesday – NRSW

  • 02 Excavation
  • 03 Backfill
  • 04 Subbase and Base
  • Training and theory assessments

Thursday – NRSW

  • 02 Excavation
  • 03 Backfill
  • 04 Subbase and Base
  • Practical assessments

Thursday PM & Friday – Smart Award module

  • SA006 – Safety in Civils – Training, theory and practical assessments on Gas Testing, Cover Identification and Removal

Operators must demonstrate the ability to work safely in an underground network to the HAUC, and Smart Awards standards and specifications set out in the training to pass.  

On Completion

At the end of the training, successful delegates can access underground telecoms networks. On completion, they can then apply for further Q Module training.

The SA006 Smart Awards Certification is valid for three years from the date of completion. All NRSWA modules are valid for five years. 

Who Should Attend?

This Citrus certification is aimed at all operatives working on UG telecom networks. 

Course Duration

This comprehensive five-day course trains delegates to understand all processes and procedures for excavating & reinstating on the highway, and accessing UG telecoms networks with theory training, a written exam, and a practical EPA.

Why Citrus?

Quality and customer experience are paramount to us here at Citrus. We strive to provide exemplary service to our clients and produce excellent results from our delegates. As a result, we are the leading UK-based provider of health, safety, and technical training and assessment services to the Built Environment and Utility sectors.

We proudly work with 85 of the country’s top 100 building services companies providing courses nationwide. As an approved NOPS and Openreach training provider, we deliver Telecoms Training qualifications through our accredited centres in our custom-built, real-world training facilities, offering safe and realistic training simulations.

Serving the sector for nearly 20 years, our dedicated trainers provide expert knowledge and occupational experience to deliver Telecoms training courses. 

Things You Need to Know

This Citrus-certified course has practical elements. Delegates must inform their trainer if they have any serious health issues, physical problems, special considerations, or take any medication which may require additional support.

National Coverage

Over 100+ training centres nationwide, with 150+ technical trainers, delivering upwards of 250+ courses to over 40,000+ delegates each year. Thats why we're the UK's trusted training provider.

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